From March 2009, ICS will develop and maintain the National Occupational Standards and Apprenticeship Frameworks for Contact Centres
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The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 365 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
For news and informed articles about customer service
ICS to develop and maintain contact centre standards and frameworks
ICS unveils world-class formula to fight the recession
ICS appoints new chief executive
UKCSI is the national measure of customer satisfaction. Join the panel and give us your views.