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The Institute of Customer Service is the professional body for customer service. Our main purpose is to lead customer service performance and professionalism. We're a membership body with a community of more than 365 organisational members - from across the private, public and third sectors - and nearly 7,000 individual members.
For news and informed articles about customer service
ICS member organisations scoop Guardian public services awards
Shoppers more likely to “spend like Scrooge” this Christmas
ICS to launch Customer Satisfaction Awards
At an Awards Ceremony, which of these personalities would you select to make the presentations?
Sir Richard BransonGordon BrownSir Philip GreenLord Mandelson
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